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Returns

Purchase confidently with our 90 Day Returns Policy.

All return items must be returned within 90 days of receipt, in original condition with no signs of wear and in the original retail packaging, all tags and barcodes in tact.

There are three options to choose from when returning an item:

  • 1) We are happy to exchange your item for another size or style, in this case a flat $9 fee (or that of the original shipment, whichever is higher) will be charged for postage of the replacement item. Buyers are responsible for posting the original item back to us.
  • 2) If preferred, we can credit your Immoral Fashion Account with the amount paid (minus the postage of the original shipment, or a fee of $9, whichever is higher) so you can re-select in your own time.
  • 3) If no replacement or store credit is needed, we can provide a refund, minus a re-stocking fee of 15% in addition to the original postage paid or a postage fee of $9 whichever is higher.

All Hades branded items are excluded from our regular returns policy and are subject to our special Hades Returns Policy detailed below:

  • 1) Exchanges are accepted for all Hades products within 14 days of receipt, however as these products are sent directly from the US, a $59 fee will be charged for postage of the replacement item ($19 for US based customers). Buyers are responsible for posting the original item back to Hades in the US using the address provided.
  • 2) If preferred, we can credit your Immoral Fashion Account with the amount paid (minus a postage fee of $59) so you can re-select in your own time ($19 for US based customers).
  • 3) If no replacement or store credit is needed, we can provide a refund, minus a postage fee of $59 ($19 for US based customers) and a re-stocking fee of 15%

Additional Information: No returns will be accepted without the previous written authorization. The product must be returned in original packaging and in perfect condition. For defects found on arrival, please email us with pictures and details of the defect, we will advise on how to proceed from there. Returns for damage caused by use will not be accepted.

All New Rock branded items are excluded from our regular returns policy and are subject to our special New Rock Returns Policy detailed below:

  • 1) Exchanges are accepted for all New Rock products within 14 days of receipt, however as these products are sent by courier directly from the New Rock factory in Spain, an $89 fee will be charged for postage of the replacement item ($24 for EU based customers). Buyers are responsible for posting the original item back to New Rock in Spain using the address provided.
  • 2) If preferred, we can credit your Immoral Fashion Account with the amount paid (minus a postage fee of $89) so you can re-select in your own time ($24 for EU based customers).
  • 3) If no replacement or store credit is needed, we can provide a refund, minus a postage fee of $89 ($24 for EU based customers) and a re-stocking fee of 15%

Additional Information: No returns will be accepted without the previous written authorization. The product must be returned in original packaging and in perfect condition. For defects found on arrival, please email us with pictures and details of the defect, we will advise on how to proceed from there. Returns for damage caused by use will not be accepted. It should also be borne in mind that the vast majority of New Rock products are of natural leather and some small differences in colour or texture can be observed.

Non Returnable Items



Please Note: The Following Items are Not Returnable Due to Health & Hygiene Reasons

  • Earrings
  • Make Up
  • Swimwear
  • Socks & Underwear

Please Contact Us For Any Further Questions in Regards To Returns